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FAQs

Can you explain the difference between your account types: Managed & Self Managed?

Managed: 
  • Accounts ordering $10k+ annually 
  • Those that typically order by the pallet load and can accept larger deliveries to their location
  • Benefits include: Dedicated Account Manager - will be assigned after first order is placed
Self-Managed: 
  • Accounts ordering less than $10k annually
  • Those that prefer to order online with minimal assistance 
  • Those that prefer Fed Ex/UPS deliveries 
  • Benefits include: Easy online ordering and customer service via phone/email

 

Do you sell direct to consumers?

No, we sell wholesale to the trade only. Resale licenses are a requirement for all UMA Decor customers. If you are a consumer, you can purchase a selection of our merchandising through an authorized retailer. 

 

 

 

 

Can you explain the difference between your order types: FCQ & AQ?

FCQ - Full Case Quantity: 
  • $1000 minimum order requirement. Full case quantities must be ordered. 
  • Order will always ship on pallets via LTL/Truck
  • Benefits include: Free shipping
AQ - Any Quantity: 
  • $100 minimum order quantity
  • Order any quantity you need - we will repack as necessary 
  • Choice to ship via small parcel or LTL (if orders are more than 75 cubic ft) 
  • Benefits include: Freight cap of 10% on all orders above $1000+

 

What is your opening order and re-order minimum?

FCQ Accounts - $1000 minimum order

AQ Accounts - $100 minimum order

Please note that some lower priced items will require a minimum order quantity. 

 

Are all your items shown on this website? 

Yes, all products are available through our online catalog

 

 

How quickly will my items ship? 

Generally within 2-3 days

 

Where are products shipped from? 

CA

 

What does freight & shipping cost? 

FCQ Accounts - Free shipping on any full case quantity orders, $1000+. No other discounts apply. 

AQ Accounts - 10% freight cap on orders $1000+. No other discounts apply. 

Please note if you require extra equipment for delivery, you will be charged for these services. The services offered are below: 

  • Lift Gate: $55 - $75
  • Pallet Jack: included with lift gate services
  • Residential Delivery: $75

 

Will you ship to residential addresses? 

Yes, we can ship to residential addresses

 

 Will you ship to international addresses?  

 Yes, we do ship internationally. To obtain your freight quote, please contact your Account Manager or selfmanaged@umainc.com.

Can I return a product if I no longer need/want it? 

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days of receipt of product. You must postmark your items for return within 30 days of delivery receipt to be eligible for a refund. Items must be returned in their original condition and original packaging in order to get a refund. We require returns in original packaging to ensure safe transit. Original shipping and handling fees are nonrefundable and customer is responsible for shipping returns back to our Compton warehouse.  

Credit will be applied to your account for returned product minus a 15% re-stocking fee. Please note that a credit will not be applied for returns damaged during return shipment due to inadequate packaging. 

Return Address:

350 W Apra St.
Compton, CA 90220 

 

How do I initiate a return?

Returns can be initiated by submitting a claim here.

 

What do I do if an item arrives damaged?

With fragile decor, sometimes this happens, so we've made our claims process as easy as possible. Submit a claim here, uploading clear photos of each item being claimed. Claims must be submitted within 10 days of receipt of order, so be sure to inspect all of your goods immediately upon arrival. UMA reserves the right to refuse a claim or to offer a percentage discount for saleable items. Items will either be replaced at your request or credited to your account.