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Your current order type is {{ ($cart.priceList === 'FCQ' ? 'Full Case Quantity' : $cart.priceList === 'AQ' ? 'AQ - Individual Units' : $session.meta['CurrentPriceList'] === 'FCQ' ? 'Full Case Quantity' : $session.meta['CurrentPriceList'] === 'AQ' ? 'AQ - Individual Units' : $session.meta['PriceList'] === 'FCQ' ? 'Full Case Quantity' : $session.meta['PriceList'] === 'AQ' ? 'AQ - Individual Units' : ($cart.priceList || $session.meta['CurrentPriceList'] || $session.meta['PriceList'])) }}. Our warehouse operations have improved, which allows you the flexibility to order products either in individual units or by the case. Please note pricing will be different based on the order type you prefer. Change Order Type

FAQs

Can you explain the difference between your account types: Managed & Self Managed?

Managed: 
  • Accounts ordering $10k+ annually 
  • Those that typically order by the pallet load and can accept larger deliveries to their location
  • Benefits include: Dedicated Account Manager - will be assigned after first order is placed
Self-Managed: 
  • Accounts ordering less than $10k annually
  • Those that prefer to order online with minimal assistance 
  • Those that prefer Fed Ex/UPS deliveries 
  • Benefits include: Easy online ordering and customer service via phone/email

 

Do you sell direct to consumers?

No, we sell wholesale to the trade only. Resale licenses are a requirement for all UMA Decor customers. If you are a consumer, you can purchase a selection of our merchandising through an authorized retailer. 

 

 

 

 

Can you explain the difference between your order types: FCQ & AQ?

FCQ - Full Case Quantity: 
  • $1000 minimum order requirement. Full case quantities must be ordered. 
  • Order will always ship on pallets via LTL/Truck
  • Free shipping
  • No additional discounts apply
AQ - Any Quantity: 
  • $100 minimum order quantity
  • Order any quantity you need - we will repack as necessary 
  • Choice to ship via small parcel or LTL (if orders are more than 75 cubic ft) 
  • Freight cap of 15% on small parcel orders above $600 or 10% on all orders above $1000+
  • No additional discounts apply

 

What is your opening order and re-order minimum?

FCQ Accounts - $1000 minimum order

AQ Accounts - $100 minimum order

Please note that some lower priced items will require a minimum order quantity. 

 

Are all your items shown on this website? 

Yes, all products are available through our online catalog

 

 

How quickly will my items ship? 

Generally within 2-3 business days

 

Where are products shipped from? 

CA

 

What does freight & shipping cost? 

FCQ Accounts - Free shipping on any full case quantity orders, $1000+. No other discounts apply. 

AQ Accounts - 15% freight cap on orders $600+ (small parcel items only) or 10% freight cap on orders $1000+. No other discounts apply. 

Please note if you have provided a residential address, we do charge for a residential delivery, delivery appointment & lift gate. If extra equipment is required for delivery, you will be charged for these services even if you qualify for free shipping or a freight cap. The services offered are below: 

  • Delivery Appointments - $20.00
  • Lift Gate with Pallet Jack included - $65.00
  • Limited Access Delivery - $75.00
  • Residential Delivery - $75.00

 

Can I pick up my order?

Yes, you can pick up your order from our warehouse M-F (8AM - 4PM PST)

15207 Flight Ave, Chino, CA 91710

 

Will you ship to residential addresses? 

Yes, we can ship to residential addresses for an additional fee. 

 

 Will you ship to international addresses?  

 Yes, we do ship internationally. To obtain your freight quote, please contact your Account Manager or customercare@umainc.com.

Can I return a product if I no longer need/want it? 

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days of receipt of product. You must postmark your items for return within 30 days of delivery receipt to be eligible for a refund. Items must be returned in their original condition and original packaging in order to get a refund. We require returns in original packaging to ensure safe transit. Original shipping and handling fees are nonrefundable and customer is responsible for shipping returns back to our Compton warehouse.  

Credit will be applied to your account for returned product minus a 15% re-stocking fee. Please note that a credit will not be applied for returns damaged during return shipment due to inadequate packaging. 

Return Address:

15207 Flight Ave, Chino, CA 91710

 

How do I initiate a return?

Returns can be initiated by submitting a claim here.

 

What do I do if an item arrives damaged?

With fragile decor, sometimes this happens, so we've made our claims process as easy as possible. Submit a claim here, uploading clear photos of each item being claimed. Claims must be submitted within 10 days of receipt of order, so be sure to inspect all of your goods immediately upon arrival. UMA reserves the right to refuse a claim or to offer a percentage discount for saleable items. Items will either be replaced at your request or credited to your account.